FREQUENTLY ASKED QUESTIONS


When do I pay?
You pay the full amount for your Hire on arrival.
Do I have to have a Credit Card?
Whilst we take debit/credit card and cash for the hire fee, we will need a credit card for the security deposit against any damages.
Is a discount available for multiple hires?
Our mission is to ‘make the River Dart accessible to everyone’ and we think we have have priced our Vessels accordingly to ensure that as many people as possible can afford an unforgettable boating experience. This means that no further discounts are available.
Are lifejackets provided?
The wearing of lifejackets is compulsory and are provided. We have all sizes to accommodate both adults and children.
What if I have to cancel?
Please notify us as soon as possible by PHONE CALL on +44(0)7742 444018 if you have to cancel your booking.
What if the weather is bad?
Paddle The Dart Limited will determine if the the Hire cannot proceed due to weather conditions.  All cancellations due to bad weather as confirmed by Paddle The Dart Limited are non-chargeable.
Alcohol & Behaviour?
The Captain/Skipper as shown on the completed and signed Hire Agreement must remain sober throughout the entire duration of the Hire Period.  Anti-social behaviour will not be tolerated. Any reports of anti-social behaviour will be taken seriously, and your Hire Period will be terminated immediately if Paddle The Dart Limited management deems your behaviour to be of an anti-social nature. Please refrain from smoking on board the Vessel.
What time should I arrive?
Please be sure to arrive in advance of your booked hire start time.
What if I want to stay out longer than my booked time?
During busy periods this may not be possible as booked clients may be scheduled after your booked period. Our staff will be pleased to assist wherever possible but there are no guarantees.
What if I have a problem?
If you experience a problem please contact us on the emergency number which will be provided to you. We are always available to assist.
Is there parking?
There are two car parking areas, The Level and The Ham. RinGo can be used to make payment. Machines are coin only and do not give change. Charges apply all days of the year including weekends and holidays.   Charges for 2021 are £2 for 2 hours, £3 for 3 hours and £5 all day (09:00 to 18:00). If you park at The Ham there are two ways to find us on the pontoon. If the tide is out, you can take a short 5 minute walk along the riverbank (right of the car park) and if the tide is in, you need to take the path located behind the children’s play area. Follow this path behind the houses and after a few minutes walk you will arrive at Manor street where you need to turn left and walk down the hill to the pontoon. If you park at the Level turn left and follow the road down Manor Street to the pontoon.
What should I bring with me?
Please remember to bring drinking water, sun protection and warm clothing if the weather is a little cooler.
Can I bring food & drink?
Yes of course – nothing quite like mooring up for a nice picnic and a drink. The Captain/Skipper as shown on the completed and signed Hire Agreement must be at least 18 years of age and must remain sober throughout the entire duration of the Hire Period. Please make sure that you take any litter with you and you leave the boat clean and tidy ready for the next hire. Thank you.